Reading Time: 3 minutes Working in hostels can be as much fun as tiring. After all, customer service is quite demanding. Most of the people who work in the hospitality industry are travellers themselves. I’m convinced that each receptionist can share some interesting story from their work. While I work, I always think that there are some things that […]
Reading Time: 5 minutes Every year numerous events focused on the travel and hospitality industry are happening. If you are a hostel owner or manager you might be interested in finding out that there are conferences designed for the smaller budget accommodations, hostels and bed & breakfasts. They focus on the solutions, problems and news, concerning this part of […]
Reading Time: 3 minutes Another random day in the hostel… Starting the afternoon shift with 2 hours of non-stop check-ins became just a norm. Just when I thought that I will have 30 seconds to run to the toilet, another wave of guests is coming, this time to ask either for the weather prediction for the next month (ok […]
Reading Time: 3 minutes I know…this is not the first time I talk about the hostel conferences. In general it’s more common for managers or hostel owners to be part of this sort of events. But I think I have never really told you why I participate in it. Why it is worth to go as a hostel receptionist.
Reading Time: 5 minutes HAPPY STAFF = HAPPY GUESTS Following the last week post about the staff formation, lets continue with its motivation. Why it is important to motivate your staff? Employee motivation is a critical aspect of each workplace. As far as I’m concerned it should be a regular routine.