Reading Time: 3 minutes Another random day in the hostel… Starting the afternoon shift with 2 hours of non-stop check-ins became just a norm. Just when I thought that I will have 30 seconds to run to the toilet, another wave of guests is coming, this time to ask either for the weather prediction for the next month (ok […]
Reading Time: 5 minutes HAPPY STAFF = HAPPY GUESTS Following the last week post about the staff formation, lets continue with its motivation. Why it is important to motivate your staff? Employee motivation is a critical aspect of each workplace. As far as I’m concerned it should be a regular routine.
Reading Time: 2 minutes Last April I had the opportunity to speak on Hostelskills in Cracow And somehow I have lost a track of time and totally forgot that it would be a good idea to share my presentation also in here.
Reading Time: 5 minutes Anyone who’s ever worked in a hostel has met a guest that during checkout says something like, “Wow, I’ve never stayed at a hostel. I thought they’d be dirty or scary like the horror movie. We had such a good time, I’m definitely going to stay at a hostel again.” This is music to my […]
Reading Time: 5 minutes The last HostelSkills Conference took place in Krakow, Poland in April, 18-19. It’s been almost a month since I came back, so it is a time for the sum up and my reflections.
Reading Time: 3 minutes Being out there in the digital world is something obligatory to each business nowadays. And whether you like it or not if you want to be heard or noticed, you need to be at least on one social media channel.