Working in hostels can be as much fun as tiring.

After all, customer service is quite demanding. Most of the people who work in the hospitality industry are travellers themselves. I’m convinced that each receptionist can share some interesting story from their work. 

While I work, I always think that there are some things that I would just never do or rarely do when I’m on the other side- being a guest.

I have come up with a list of things that as a hostel worker, I never do when I travel and stay in hostels.

1.I don’t complain to the staff (and if I did, it was for a huge issue that was hard to ignore)

Gif with Kardashians making conversation through the phone:
-That room has been booked for a year
-I don't care! They need to get that room.

2. My first words, once I enter the hostel are never: ‘check-in’ or ‘what’s the WiFi password?’ Never saying anything at my arrival and only passing my passport to the staff

Gif with airport staff saying that she is good with people because she is a person too.

3. Never leave unwashed dishes in the communal kitchen 

Gif with man cleaning millions o dishes very fast

4. Never steal someone’s food from the fridge – this is a serious crime

Gif where someone wants to put bottles to the fridge and inside the fridge there is another person

5. Don’t change the bed that is assigned for me unless I ask before the reception staff if it is possible

Gif with baby throwing away a dog from his place of sleep

6. In case there are many people at the front desk, I would never jump the queue. I just wait or come back in another time

Gif with people waiting for their turn in the queu

7. Not being surprised if I need to have my own padlock to close the locker.

Gif with the Minion being surprised

8. I never leave my personal things laying on the bed while I’m away – I lock them in the lockers

Gif with the TV presenter saying "it's gone'

9. Never search for excuses, so I can get something for free

Gif with the person saying "I' blaming you"

10. Never ask the staff for the directions while holding the phone with opened Google maps with the marked directions in hand

Gif from the Big Bang Theory

11. When I say I will leave a good review, I really mean it. I write it for real.

Meme: Just waiting for hostelworld review you said you would write

While I’m travelling and I’m converting into a guest I always try to treat everyone how I would love to be treated.

More importantly, there are some things that I want to feel when I stay in the hostels and other accommodations. I seek comfort (and this for all means something different), cleanliness and friendliness.

I consider myself a straightforward guest that sometimes turns a blind eye on some incommodities. As I sympathize with the staff, I know that there are no perfect places and that things get broken. Afterall hostel staff will not solve all my problems 😀

Posted by Ewa Gabara

Posted by Ewa Gabara

Founder of Don’t Mess With The Receptionist. I geek out on hostels and I’m a long-time receptionist turned into a copywriter. I help the hospitality and travel brands conquer the world with words.

try frontdesk master free for 30 days and get 10% off your first invoice

Find me also on:

Pin It on Pinterest

Share This