My name is Ewa and I’m the person behind the Don’t Mess With The Receptionist blog.
First of all, I wanted to thank you for spending some time reading my posts!
Few words to start off…
I always say that the tourism and hospitality industry is in my blood. I graduated in Tourism and Recreation and luckily I am working in this industry since 2010.
Since I can remember I was dreaming about being able to live in different countries for a longer period of time in order to immerse myself in each culture. And without even noticing it that dream of mine started to come true.
The road to achieving that kind of life consists of smaller goals towards which I was working for step by step. And in one of these steps, accidentally appeared hostels.
My hostel story
My first hostel work opportunity happened in 2012 in London. However, it wasn’t the point when I completely lost my heart to this industry. Since then I’ve been working in different accommodation types, where I was gathering experiences and knowledge.
After completing my Master’s degree I bought my one-way ticket to Spain. I have started my first solo adventure by living in Valencia without knowing anyone there.
And the moment when I started to work in a hostel there…was a GAME CHANGER.
Suddenly it became a big part of my life. And it opened the whole new world to me. The world of hostels.
What hostels are for me?
When I started to work in the hostels I discovered that the best part of it is that I can BE ME. No stiff, dull uniforms, no rigid rules on how to talk with guests. I had fun (and still have!) and I was good at it.
Hostel for me is the place where “sharing” brings the whole new meaning to the world. It’s proof that cultural differences don’t mean we can’t be friends. And most of all it is the place, where what counts the most is the people.
As a workplace, it opened to me the whole new world of possibilities and ideas. It taught me, that the words “it’s not my job” are not an option. And that as a staff member I am for and WITH the guests.
And most of all hostels are as unique as the people who creates them. And the idea behind them makes the world a better place.
The more time I have spent working in the hostels the more I’ve realized how many people imagine hostels as dull, dirty places. Which they are not anymore.
I want to show you that if you choose to stay in a hostel you will get something more than a bed. You will have a UNIQUE EXPERIENCE, which places like hotels can’t offer to you. That in here you will be treated as n individual people and not just another number in the checklist.
The first idea behind the blog was to show to people that hostels are cool, vibrant places through hostel reviews. And as they are an unlimited source of inspiration I have decided to share my (funny) hostel stories with fellow colleagues.
However, with my personal growth and experience, I have decided to share my work knowledge of hostel management. I hope you will find a useful source of information and help.
The name “Don’t Mess With The Receptionist” is because I believe that hostel reception is so much more than a typical front desk. People who stand behind it are passionate travellers like you or me. Very often they can be the cause that a hostel is so awesome.
After all the hostel atmosphere is the mixture of the guests and staff!
I am in a large part a self-learner however each day I have an opportunity to work and learn from inspiring people who are the proof of what hostels are all about:
To share experiences and learn from each other.
Each hostel I’m working in makes me extremely proud I can be a part of its community.
Hostels I have been working in:
Royal Bayswater Hostel, London (not existing anymore)
The River Hostel, Valencia
Hostel Lawenda, Lodz
Surf Riders Fuerteventura, Corralejo
Casa Gracia, Barcelona
Ericeira Surf Camp, Ericeira
Other accommodation types:
Arrivia Bed & Breakfast, Lodz
Frontier Cabins Motel, Wall (South Dakota)