The Receptionist Diary: So you want to cancel for free?

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Reading Time: 3 minutes Another exciting hostel shift The hours in the reception goes by with the random stuff like emails, reservations. And occasional check-ins. It’s a low season so the shifts usually go by slowly with some interruptions from guests. Oh, wait…have I just said interruptions? Guests NEVER interrupt my hostel shift. EVER. I start to do my […]

11 Things Hostel Worker Would Never Do As a Guest

Reading Time: 3 minutes Working in hostels can be as much fun as tiring. After all, customer service is quite demanding. Most of the people who work in the hospitality industry are travellers themselves. I’m convinced that each receptionist can share some interesting story from their work.  While I work, I always think that there are some things that […]

The Receptionist Diary: Multifunctionality Is My Second Name

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Reading Time: 3 minutes Another random day in the hostel… Starting the afternoon shift with 2 hours of non-stop check-ins became just a norm. Just when I thought that I will have 30 seconds to run to the toilet, another wave of guests is coming, this time to ask either for the weather prediction for the next month (ok […]