Reading Time: 3 minutes Another exciting hostel shift The hours in the reception goes by with the random stuff like emails, reservations. And occasional check-ins. It’s a low season so the shifts usually go by slowly with some interruptions from guests. Oh, wait…have I just said interruptions? Guests NEVER interrupt my hostel shift. EVER. I start to do my […]
Reading Time: 3 minutes Working in hostels can be as much fun as tiring. After all, customer service is quite demanding. Most of the people who work in the hospitality industry are travellers themselves. I’m convinced that each receptionist can share some interesting story from their work. While I work, I always think that there are some things that […]
Reading Time: 3 minutes Another random day in the hostel… Starting the afternoon shift with 2 hours of non-stop check-ins became just a norm. Just when I thought that I will have 30 seconds to run to the toilet, another wave of guests is coming, this time to ask either for the weather prediction for the next month (ok […]
Reading Time: 2 minutes Last April I had the opportunity to speak on Hostelskills in Cracow And somehow I have lost a track of time and totally forgot that it would be a good idea to share my presentation also in here.
Reading Time: 5 minutes I have met Robert on the beginning of 2017 during the Hostelworld Conference in Dublin. He is the owner of Auberge NOLA Hostel in New Orleans and an extremely interesting person! Just check out by yourself his story in this short interview 🙂
Reading Time: 4 minutes As 2017 is coming to an end it is time, to sum up, what exciting has been happening this year in the hostel industry. Without a doubt, the industry is booming, and for the past 2 years, we could see the rise of the boutique and up-scale hostels.