The Words Space
Life is too short for the boring content.
The best tools for hostel internal communication and task management
That time when you realize the sink has been broken for over a week, only because your staff didn't communicate with each other to notify the maintenance. Suddenly, you notice that many minor problems that appear at the hostel go without telling you. Ahh...internal...
“You guys are like cockroaches. You just won’t die”
“Every great innovator or change maker has a muse who is the catalyst that ignites theirs vision of what could be – someone whose life will be different and better when she lives in a world with their product or service in it.” – Bernadette Jiwa “Meaningful” Airbnb...
12 easy content ideas that will help your hostel shine online
"Should I have a blog on my hostel website?" Instead, ask yourself: what kind of content ideas you can share on a hostel blog or social media. Because yes – it's good to have a blog (preferably with content in it ;)). Why should you invest time in the hostel's...
21 things no one tells you about working in hostels
Do you think you know what to expect when you step through the hostel door? Well, I’ve come up with 21 things no one tells you about working in hostels. You will be expected to do it all… but your contract or pay will never compensate that… After a time, you’ll be...
3 key takeaways for hoteliers from Airbnb’s new tv ads campaign
Once upon a time, two guys needed to pay rent. So they rented air mattresses in their flat to the total strangers who participated in the huge design conference. If you’re unfamiliar with the Airbnb story, the same two guys funded this company by selling the...
4 negative words and phrases to avoid in guest communication
Once upon a time, my past reception manager told me: speak to guests with mucho love, even when you write them an email. Indeed, if there’s one thing I’ve learned from the years of living abroad, it is that words matter. And using unintentionally one which can have a...
